Can I return an orthopedic insole to the store?

Heel pain is usually a sign that the arch of the foot is not able to cope with the stress and that flat feet are gradually developing due to age. The feet need additional external support in the form of insoles. To relieve the pain of treating a heel spur, the correct treatment is to make a custom-made orthotic that supports the arch of the foot and relieves arch tension in the area of inflammation.

Is it possible to return orthoses. Medical supplies. Return of defective inserts during the warranty period

The consumer's rights to exchange and return goods are established by Article 25 of the Law on Protection of Consumer Rights of the Russian Federation.

A NOTICE!!!
In accordance with Article 502 of the Civil Code of the Russian Federation and Article 25 of the Law on Protection of Consumer Rights, the consumer has the right to exchange a non-food product of suitable quality for a similar product from the seller from whom the product was purchased . The consumer may return or exchange the purchased prophylactic orthopedic shoes that do not match in size, style, model, fit or color for a similar or different product, provided that the shoes have not been used, their presentation, consumer characteristics, factory labels and the commercial receipt or cashier's receipt given to the consumer with the shoes sold has been retained.

The consumer has the right to exchange non-food goods of suitable quality within 14 days, not counting the day of purchase.

The deadline includes all weekends and public holidays. So, if the consumer bought the goods knowing that it will not suit him, it is better to immediately indicate the last day (or the day before last if an exchange is desired). According to Article 193 of the Civil Code of the Russian Federation, if the last day of the deadline falls on a non-working day, the day of expiry of the deadline is considered to be the next working day after the deadline. So if the 14th day falls on a Sunday, the last day to submit an exchange request is Monday.

Goods of the correct quality cannot be exchanged. Goods with individually defined characteristics if the product can only be used by the buyer.

When returning or exchanging orthopedic products, the following documents must be presented to the salon reception staff:
1. an application (rejection, exchange);
2. Cash receipt and sales receipt, contract (for individual orders) for shoes; 2;
3. Proof of delivery (if applicable);
4. Passport or other identification document.
In accordance with Article 22 of the Federal Law № 171-FZ of December 21, 2004, the requirements of the consumer for a refund of the amount paid for the goods, to satisfy within 10 days within 10 days of submitting the application.

PROVISIONS REGARDING THE SALE OF CERTAIN TYPES OF GOODS

(Amended by the Government of the Russian Federation October 20, 1998 N 1222, from October 2, 1999 N 1104, from February 6, 2002 N 81 (issued on May 23, 2006), from July 12, 2003 N 421, from February 1, 2005 N 49, from February 8, 2006 N 80, from December 15, 2006 N 770, from March 27, 2007 N 185)

Par. 26 The buyer's right to exchange or return the goods is fulfilled if the goods are unused, have retained their presentation, their consumer properties, their seals, their labels and proof of purchase of the goods from the seller, with the exception of goods , which cannot be exchanged or returned for the reasons specified in this paragraph according to the list approved by the Government of the Russian Federation.

Approved by government decree

Return and exchange of goods Goods of inadequate quality Quality

If a product has a manufacturing defect during use, we will replace or return it within the legal deadline.
If the product was purchased in one of our Ortix storesPlease contact them directly. Addresses and telephone numbers of sales points.

If the goods were purchased with delivery., then:

1) You can contact any of the showrooms listed below:

97, 8 March St., Yekaterinburg, Suvorovsky per. Suvorovsky St., 12, Zavodskaya St., 40, Komsomolskaya St., 1;
15 Kommunticheskaya str;
Serov, 146 Lenina Str;
Verkhnyaya Pyshma, 34 Krivousova str;
Pervouralsk 26, Vatutina str;
Kamensk-Uralsk str. Pobedy str. 40a;
Kirov St. 46
Nizhni Tagil 71 str;
Perm, 29, Krishanovskaya str; 17, ul;
Tyumen, 58 µl; Melnikaite, 49 µl; Malygin, 144/4 µl;
Chelyabinsk: 81 Vorovskogo St., 71 Sverdlovsky St., 14 Gagarina St.

2) If you would like us to help you deliver the returned goods, please call the call center representative at 8 800 777-05-48 and inform him of your intention to return or exchange the goods. The call center technician will explain what you need to do next.

3) You can also send the goods to us yourself using the Russian Post: Vokzalnaya Str. 26, Building B, Building 620961, Yekaterinburg, recipient IP Seydikhanova SM

Or through the transport company SDEK to the address: Repina Str. 93, Yekaterinburg, 620043, recipient IP Seydikhanova SM

In the event of replacement or return of goods of defective quality, the shipping costs will be borne by the seller (art. 18 uptu) if the expert report confirms the defect. If the report does not confirm the defect, the buyer bears the costs of transporting the goods from the buyer to the seller and back from the seller to the buyer.
The time limit for processing complaints and refunds is a maximum of ten days and begins from the moment the Company receives the original complaint and the goods.
The type of refund depends on the method of payment for the order.

Guarantees for goods

All products sold in the Ortix online shop and showrooms are covered by a guarantee. The duration of the guarantee depends on the product category. You can obtain this information by calling the Ortix helpline toll-free at 8 800 777-05-48 or at one of the orthopedic salons in our network.

If you still have any questions about returning the goods or their quality, please call the number provided and our qualified professionals will help you solve them and resolve your doubts.

Conditions for returning shoes to the store

The conditions and procedure for returning shoes depend on the reason why the buyer decided to return the purchase. Let's look at each situation in detail.

Returning defective shoes

Article 18 of the Law of the Russian Federation 'On Protection of Consumer Rights' describes what a buyer who has received defective goods can do.

The consumer's right to return defective goods only applies if it is a manufacturing defect and not a defect that arose through use.

What can a buyer do in this situation?

• He can return the purchase to the seller and get his money back. If a manufacturing defect is found, the buyer has the opportunity to get their money back within 2 years of purchase.
• To have the purchase repaired at the seller's expense if the warranty period is still running.
• Exchange of the goods. The buyer may request an exchange of the purchase for a similar product. If the seller is unable to offer a satisfactory exchange of the purchase, the money must be refunded.

To return faulty shoes, follow the specified procedure:

1. File a complaint with the store. At this stage, in most cases, retailers will immediately refund money if an obvious defect is discovered.
2. Expert opinion. To prove whether your new shoes actually have a defect and to find out the cause of the defect, you need an expert report. Based on the expert's findings, you can file a lawsuit or raise pre-trial defenses.
3. An objection of 'prejudgment. As part of a pre-trial settlement, the buyer has the right to file a lawsuit and attach the expert's findings to it. Since the report was prepared at the buyer's expense, the costs of the report can be claimed in legal proceedings. A pre-trial complaint must be filed with the store. If the retailer still refuses to return the product, the customer has the right to take legal action.
4. Legal action.. If the value of the claim does not exceed 50 thousand rubles, the buyer can sue the store in the district court. If the amount exceeds 50 thousand, the return should be applied to the district court.

Can orthopedic shoes be returned?

The return of orthopedic shoes is often controversial. Some argue that it is a medical device, others that it is an ordinary piece of clothing that is reimbursed under the standard scheme. The answer is simple: orthopedic shoes can be returned to the store or exchanged for similar shoes in accordance with the general rules of the Law of February 7, 1992 N 2300-1 'On Protection of Consumer Rights' (ed.). November 25, 2006), Order of the Government of the Russian Federation of January 19, 1998 N 55 'On authorizing the sale of certain types of goods. ' (published on December 15, 2006). Accordingly, it can be returned within 14 days of purchase or within the deadlines specified in the contract.

media articles and films

According to the Decree of the Government of St. Petersburg No. 121 'On measures to combat the spread of a new coronavirus infection (COVID-19) in St. Petersburg', organizations that do not comply with the restrictions and prohibitions established by Decree No. 121 subject to report the implementation (resumption) of their activities to the St. Petersburg Committee for Industrial Policy, Innovation and Trade.

Orthopedic footwear is an individual product, even for average foot deformities, not to mention complex cases, says Evgeniya Nesenyuk, orthopedist at the RR Vreden Research Institute of Traumatology and Orthopedics. RR Vreden. – Corrections should be strictly individual. Otherwise it will be harmful. The fact that the city is flooded with cheap orthopedic shoes, including from China and Portugal, is our great bad luck.

A scandal is brewing in St. Petersburg over the selection of companies that will produce orthopedic shoes for the disabled. Boris Lipner, General Director of Kladovaya Zdorovya LLC, believes that the authorities are forcing the products of certain companies on the disabled.

Strong advertising, tactile silicone soles, shoe boxes with the word 'Ortho' drive young mothers and venerable ladies crazy, forcing them to either act prophylactically or self-medicate and, most likely, be 'in tune' with the new trends.

Concerned about the quality of the specialized products supplied and manufactured, in July 2012 the Social Policy Committee and the regional branch of the Social Insurance Fund commissioned an expert examination of the shoes from the 'Certification Center for Light Industrial Products'.

In recent months, several St. Petersburg media have published articles and broadcasts accusing the public institutions responsible for providing St. Petersburg residents with high-quality orthopedic shoes for not functioning properly.

In normal shoe stores it is not uncommon to find shoes that the manufacturer describes as orthopedic. Buyers are offered shoes with so-called orthopedic components. However, in most cases, everything that can be described as orthopedic about these shoes ends with their name.

How do I get compensation from the Social Security Fund?

To receive compensation, you must submit an application in a form convenient for you:

• through your personal account on the 'Gosuslugi' portal,
• in the service centers of the regional branches of the Social Insurance Fund
• at the district offices of the multifunctional center (MFC) for state and municipal services.

The documents for compensation can be submitted by the person concerned or his representative.

The amount of compensation from the SSS for the purchase of DSR in Terrapewtica stores is:

• 100 % if the cost of the goods purchased from Terrapewtica is less than or equal to the cost of the goods ordered from SSS.
• less than 100% if the cost of the goods purchased from Terrapewtica is higher than the cost of the same goods purchased from SSS.

You can get the SSS refund in Terrapewtica stores and online store:

The cost of the products can be found on the website of the regional office of the Social Insurance Fund: https://ktsr.fss.ru/ru-RU/service/compensation

To find out more, call the numbers below:

Thanks for your visit

Orthopedic insoles relieve the painful symptoms of flat feet: fatigue, heaviness in the legs, muscle pain. The correct rolling of the foot and the feeling of comfort when walking are maintained. Orthopedic insoles are recommended to prevent flat feet, foot fatigue and high-heeled shoes.

An orthopedist will examine your child free of charge and issue a certificate following the diagnosis. This certificate must be presented to the social welfare office, which will issue a referral for custom-made orthoses or orthopedic shoes.

If for some reason you do not receive such a referral, you can order orthopedic insoles according to individual measurements at your own expense: in the orthopedic salon, the podiatrist will examine your child's feet and design an insole based on the individual characteristics of your child's foot. The cost of such insoles is quite high, and you should keep in mind that new insoles will have to be made as your child grows. For children who do not have problems with the musculoskeletal system, experts' opinions are divided: one group of experts says that special orthopedic shoes with a rigid back and an anatomical insole are necessary for the correct formation of the feet.

Another group of scientists claim that nothing is better for developing the right foot than frequent barefoot walking.

Insoles for flat feet

It is an excessive load on weakened bones, muscle weakness, heredity - congenital flat feet in a child can only be diagnosed at 7-8 years of age, when the deformity becomes more obvious. Orthoses as a method of flat foot correction Orthoses are currently a very popular method of flat foot correction.

Orthoses that create a lasting massage effect improve blood circulation and significantly reduce pain in the spine, feet, ankles, knee and hip joints. Advantages of orthopedic insoles: daily walking comfort relieves pain in the feet, knee joints and lower back has a therapeutic and preventive effect improves blood circulation and well-being relieves the transverse arch of the foot when wearing high-heeled shoes prevents fatigue and swelling of the feet If you are late for the doctor Even orthopedic insoles cannot help immediately.

Return of deposits

The return of deposits in accordance with the Consumer Protection Act is at the discretion of the ORTEK administration and occurs only after a personal visit to the showroom and presentation of the goods to the dealer. For more information, please contact any ORTEK or call the unified orthopedic call center at 8 (800) 33-33-112 (calls within Russia are free).
Conditions for exchange and return of goods of poor quality:

• The exchange or return of goods with a hidden manufacturing defect (material defect*) discovered during use is carried out under the conditions and within the period established by the Law of the Russian Federation “On Protection of Consumer Rights” and only after a personal visit to the showroom and presentation of the goods to the seller;
• If you experience a problem with the product, first make sure you have read the product manual completely.

Danger

Today I bought orthopedic insoles that are causing me discomfort and pain (crunching feet). I tried them on when I bought them, but after trying them on I didn't notice that they didn't fit me.

Can I return them and get a refund? Case Victoria Dymov Support person at Legal Adviser.ru Similar questions have already been covered, search here:

• Can I return a product to a store if the plastic vacuum packaging has been tampered with?
• Can I return a phone if it is fake?

During the conversation, refer to the Law 'On Protection of Consumer Rights', act with Government Decree № 55, which concerns the exchange and return of goods. Persist in your point of view: The main task is to let the seller know that you will keep going until you reach your goal.

If the matter is still not resolved after 2-3 conversations, I recommend that you locate the manager or owner of the store, that is, a member of management who is the seller's direct supervisor. You can meet with this person in person or on the phone, explain the matter to them and ask for an amicable settlement. Most likely the store is located in a shopping center and you should contact the center manager; It's quite possible that the manager of the store and the center know each other well.

Return of orthopedic insoles of the right quality

To request an exchange or return of the purchased goods, you can: - contact our store where the purchase was made - make a request using the feedback form on the website If, during the processing of your request for a return, the If it turns out that the product has been used, has defects (cracks, scratches, chips, mechanical damage with the exception of hidden manufacturing defects), is not complete or is not in the original packaging, an exchange/return will not be made. * A material defect is a defect that cannot be remedied without a disproportionate loss of time, or that has been identified more than once, or that recurs after it has been eliminated, or other similar defects. Excerpt from the preamble to the Law on Protection of Consumer Rights of the Russian Federation.

Judgment of January 19, 1998.

Return or replacement of poor quality shoes

Sinelnikova. Cola. © IA Be-port 2005-2019 The web publication Be-port News Agency was registered with the Federal Inspectorate for Communications, Information Technologies and Mass Communications (Roskomnadzor) on January 29, 2014.

The law gives consumers 14 days to exchange or return goods, not counting the day of purchase. Some retailers are taking advantage of this legal loophole. They try to refuse the exchange on the day of purchase by offering to send the goods back tomorrow. This means that the day of purchase is, so to speak, excluded in this case. This is wrong; they violate the law.

The most important thing is that you can only return goods that have not been worn and still have their original appearance.

According to Russian law the consumer must:

• Proof that the item was purchased in a store;
• have a valid reason for requesting a refund;
• Write a statement and attach the receipt.

In case of refusal to fulfill the purchase contract for the insole, the seller (the authorized person) has the right to demand the return of the defective insole if it was not previously delivered.

The warranty may be legally provided by the store and should not be less than one month. Typically, the store provides a warranty of one month to three months.

Exchange and return discount for online orders October 8, 2019 New collection of AUTOFOX travel pillows for children and adults.

Most orthopedic products are selected to improve comfort and quality of life and reduce pain. Our experienced consultants will be able to choose the right orthoses for you, taking your complaints and needs into account as closely as possible.

I haven't been able to determine if they are personal care products? See the list of non-food goods of appropriate quality that cannot be returned or exchanged for similar goods of a different size, shape, dimension, style, color or configuration (approved by the Resolution of the Government of the Russian Federation of January 19, 1998. № 55) (as amended on October 20, 1998 and February 6, 2002).

Can I return the orthotics to the store if they don't fit me?

Yes you can. When choosing insoles, you should pay particular attention to how you feel and which part of your foot bothers you. In addition, you can have a plantoscopy done at any store. Plantoscopy is a visual examination of the feet that assesses the condition of the arch of the foot in order to better adjust the insoles.

As you know, according to an article of the Law on Consumer Rights, you can exchange unsuitable goods within 15 days of purchase. Shoes can therefore be returned to the store within two weeks if the buyer does not like them. However, there are conditions that restrict the return of shoes even within this period:

• The shoes must not have been used for their intended purpose before the return date;
• They must still be in good condition;
• It is advisable to have a receipt confirming the purchase in this store, otherwise witness statements will have to be used;
• The label, box, etc. must be intact. (This is not always required, but may be a reason for rejection).

If no more than 14 days have passed since purchase, you have the right to return and exchange the shoes if they do not suit you in style, size, color or for any other reason.

As you know, an article of the Law on Consumer Rights Protection allows you to exchange unsuitable goods within 15 days of purchase. So shoes can be returned to the store within two weeks if they are not to the buyer's satisfaction. However, there are conditions that restrict the return of shoes even within this period:

• The shoes must not have been used for their intended purpose before the day of return;
• They must still be in good condition;
• It is advisable to have a receipt confirming the purchase in this store, otherwise witness statements will have to be used;
• The label, box, etc. must be intact. (This is not always required, but may be a reason for rejection).

Can I return shoe insoles if they don't fit?

As of today, July 23, 2023, we have answered 320 questions.

Average response time: 14 minutes. Answers from lawyers (1) 8.2 Rating of Pravoved.ru 2894 answers 984 reviews Chat Free assessment of your situation Lawyer, Moscow, Russia

Free assessment of your situation

Hello! Do orthopedic insoles fall under the category of goods: 'Goods for the prevention and treatment of diseases in the home (sanitary and hygiene articles made of metal, rubber, textiles and other materials, medical instruments, tools and devices, products for oral hygiene, spectacle lenses, articles for child care), medicines. 'AnastasiaFrom the intended use of the product one can conclude that it falls into this category. May 6, 2023, 00:40 0 0 Customer Anastasia, g.

Can I return an orthopedic pillow?

The consumer has the right to exchange the goods of appropriate quality, and in the absence of similar goods – to return the goods if they were not used in accordance with Article 25 of the Law of the Russian Federation “On Protection of Consumer Rights”. Kind regards, Nadezhda.

08 Feb 2015, 12:34 Was the lawyer's answer helpful? + 0 – 0 Case Explanation of the customer I slept with him one day, and in the application I stated. 08 Feb 2015, 12:39 All legal services in Moscow Best price guarantee – we negotiate the best price with lawyers in every city.

Lawyer, IvanovoCommunication in the chat Andrey, greetings!

• Can you return shoe inserts?.
• Exchange and return of shoes.
• Exchange of shoes.
• Can orthopedic shoes be returned?.
• Unacceptable shoe defects.
• Insoles for clubfoot.
• How to get compensation for orthopedic shoes.
• Buy insoles for children's shoes.